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APPENDIX
D
PowerQuest Technical Support
Before Contacting Technical Support
PowerQuest is committed to providing you with comprehensive technical
support. However, before contacting our technical support department, please try
to resolve your problem by using this guide, the online help for the application
you are using, the README file, and PowerQuest’s corporate web site.
Tips
• Your problem may be resolved by applying the most recent patch or upgrade
of the software. You can go to
www.powerquest.com/updates
to see if there
are updates to the software.
• PowerQuest technical support engineers may request information from the
PARTINFO utility program to help you resolve problems with Drive Image
Pro. See “Generating Diagnostic Reports with PARTINFO” on page 109.
• Your product serial number is required to obtain technical support.
Term of Technical Support
Technical support is available to all registered users throughout the life of the
product, which began when PowerQuest released the product to manufacturing
and ends six months after the release of the next version or when PowerQuest
discontinues development of the product.
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